Privacy Policy
Effective Date: 01/06/2025
The Hub Rise Community (operated by Rise Community CIC) is committed to protecting the privacy and security of our community members, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance issued by the Information Commissioner’s Office (ICO).
1. Who We Are
The Hub Rise Community is operated by Rise Community CIC, a community-focused social enterprise based in Harlow, United Kingdom. We provide community services, events, and space hire opportunities.
Data Controller: Rise Community CIC
Contact email: info@risecommunityhub.org
2. What Personal Data We Collect
We may collect and process the following information:
Full name
Date of birth
Email address
Phone number
Postal address
Payment information (via secure third-party providers)
Booking details and service usage history
Communication preferences
We also collect limited technical and usage data (e.g. cookies, analytics, and log data).
3. How We Collect Your Data
We collect information in the following ways:
Directly from you: when you register, enquire, make a booking, or subscribe to communications via online forms hosted on Wix or other platforms.
Automatically: when you visit our website through cookies and Google Analytics.
Via third-party platforms: when you use booking or payment services such as Stripe, Bookteq, Playfinder or sign up through Mailchimp.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases (Article 6, UK GDPR):
Consent – when you opt into newsletters or marketing updates.
Contract – when processing is necessary to provide you with bookings, events, or services.
Legal obligation – when required by law (e.g., for financial or safeguarding records).
Legitimate interests – for internal administration, reporting, funding applications, and service improvement.
5. Why We Collect and Use Your Data
We use your personal data to:
Provide information about our services, events, and community programs
Manage bookings, enquiries, and payments
Carry out internal monitoring, evaluation, and funding reports
Keep you informed about community opportunities (where you have consented)
Ensure the safety and security of our facilities and users
6. Data Sharing
We do not sell or share your personal data with unrelated third parties.
We may share limited data with trusted service providers who process data on our behalf, including:
Google Analytics – website analytics
Mailchimp – email communications
Stripe, Bookteq, Playfinder – booking and payment processing
These providers only use your data in accordance with our instructions and applicable data protection law.
We may also share data if required to do so by law or regulatory obligations.
7. Children’s Data
We take particular care when processing personal data relating to children. Where applicable, consent for children under 18 years old must be provided by a parent or guardian.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to access – request a copy of the information we hold about you
Right to rectification – request correction of inaccurate or incomplete data
Right to erasure – request deletion of your data (subject to legal requirements)
Right to restrict processing – request limits on how we use your data
Right to data portability – request your data in a transferable format
Right to object – to processing based on legitimate interests or direct marketing
Right to withdraw consent – at any time for activities based on consent
To exercise your rights, contact us at: info@risecommunityhub.org
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., financial and safeguarding records). Data is securely deleted or anonymised once no longer required.
10. Data Security
We apply appropriate technical and organisational measures to protect your data against accidental loss, unauthorised access, misuse, or disclosure. This includes secure systems, limited access controls, and encryption where appropriate.
11. Cookies
Our website uses cookies and similar technologies to improve functionality and analyse usage. You can manage or disable cookies via your browser settings. For details, see our Cookie Policy (available on request).
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our operations. Updates will be posted on our website with the revised effective date.
13. Complaints
If you have concerns about how we use your data, please contact us in the first instance.
If you are not satisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
14. Contact Us
For questions, requests, or concerns about your data or this Privacy Policy, please contact:
Rise Community CIC
Email: info@risecommunityhub.org